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Concierge Customer Service Workshops

STAFDA's Concierge Customer Service Workshops Video Training

STAFDA and Dr. Jeanne Hurlbert recorded her online interactive Concierge Customer Service Workshop and are now offering it for members to purchase and use for their own in-house training.

For $100 the video package includes:

  • Two MP4 files of the day-and-a-half long online program Jeanne conducted featuring her instruction and cues for interactive discussions available for download. The recording also includes the interactions of live program participants providing insight into other STAFDA members’ business situations.

  • PDFs of the Jeanne’s handouts and worksheets

Jeanne happens to be one of the only experts in the country on social networks and social support during disasters. She added a new component to the program on how to keep customers and employees engaged during the COVID-19 pandemic and beyond.

Click here for Details & an Order Form